Who we are
ECU Solutions UK Ltd ("we", "us") runs this website. We are based at Unit 3, Mallory Park Circuit, Leicester LE9 7QE. For anything about your data, email ecusolutionsltd@gmail.com.
What we collect
When you send a booking request or enquiry, we collect what you type in:
- Your name, phone number and email address
- Your car's make, model and registration
- The problem, any fault code, and any notes you add
- The day and time that suits you
If you call, email or WhatsApp us, we also see your number or email address and what you send us.
Why we use it
Only to reply to you, book your car in, carry out the work and keep records of the job. Our legal basis is to take steps you asked for before a contract, to carry out that contract, and to meet our legal duties, such as keeping business and tax records.
We don't sell your details, and we don't send marketing emails.
We use Google Ads conversion tracking to see which ads lead to calls and bookings. See Advertising and cookies below.
Who we share it with
Only the services we need to run the business: our email provider (Google), the service that sends website form messages to our inbox (Web3Forms), our website host (Cloudflare), and Google Ads, which we use to advertise. They only use your details to provide that service to us.
Some of these services may store data outside the UK. When they do, they use the safeguards UK law requires.
Advertising and cookies
This site uses Google Ads conversion tracking (Google tag AW-17860929699). It measures calls, call-button taps and booking requests from people who clicked one of our Google ads. We see totals, not who you are.
It only sets advertising cookies if you press Accept on our cookie banner. You can change your choice at any time with Cookie settings at the bottom of every page. See our cookie policy.
How long we keep it
We keep enquiries that don't lead to a booking for up to 12 months. If we work on your car, we keep job records for as long as the law requires for business and tax records, usually 6 years.
Your rights
You can ask us to:
- Send you a copy of the details we hold about you
- Correct anything that's wrong
- Delete your details, where we don't need to keep them by law
- Stop using your details for a particular purpose
Email ecusolutionsltd@gmail.com and we'll reply within one month.
If you're not happy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk ↗.
Changes
If we change this policy, we'll update this page and the date at the top.